Microsoft Dynamics CRM

Check out the animated video introducing xRM………….

http://www.youtube.com/watch?v=Yru5CkANOKA

Join me for this beginning session to get your ideas flowing.  Understand how you can use Microsoft Dynamics CRM as a business application platform to rapidly build and deploy a wide range of custom business applications. Using this business application ‘platform’, learn how quickly data schemas can be modeled, user interfaces designed and business processes automated, thereby optimizing productivity, reducing costs and increasing business agility across your business and IT organization.

Meeting event details and registration can be found at http://www.xrmvirtual.com/events/CRM_to_XRM

If any of my Australian friends are confused about the time, it is 6am AEST Friday 24th July.

A new addition to the family of CRM ‘accelerators’ is the ‘Business Productivity Workflow Tools’.  This is a very useful set of tools that extend the logical functions (actions) that you can perform inside a Workflow rule.

These new custom actions provide additional capabilities around string handling, mathematical functions and HTML hyperlink creation. Once this accelerator is installed workflow designers within Microsoft Dynamics CRM have more flexibility in terms of the processes they can manage through workflows.

This accelerator can be downloaded from the Codeplex site.

Telstra have started offering Microsoft CRM as a hosted offering as part of the T-Suite business services from AUD$65.95 per user (GST incl).

Details of the offering can be found here – T-Suite and pricing information here – CRM pricing.

Ross is the CRM Product Manager for Australia – check out his TV interview describing the XRM Opportunity.