Microsoft Dynamics CRM

A new addition to the family of CRM ‘accelerators’ is the ‘Business Productivity Workflow Tools’.  This is a very useful set of tools that extend the logical functions (actions) that you can perform inside a Workflow rule.

These new custom actions provide additional capabilities around string handling, mathematical functions and HTML hyperlink creation. Once this accelerator is installed workflow designers within Microsoft Dynamics CRM have more flexibility in terms of the processes they can manage through workflows.

This accelerator can be downloaded from the Codeplex site.

Telstra have started offering Microsoft CRM as a hosted offering as part of the T-Suite business services from AUD$65.95 per user (GST incl).

Details of the offering can be found here – T-Suite and pricing information here – CRM pricing.

Ross is the CRM Product Manager for Australia – check out his TV interview describing the XRM Opportunity.

If you are in Sydney, come and hear Phil Richardson talk at the CRM User Group on March 24th 2009.

Understanding ‘Titan’:

Go behind the scenes of the Titan Project (aka. CRM 4.0) with Microsoft’s Philip Richardson as he shares the strategy, motivations, process and architecture behind the product. The content of the session will be aimed at both End Users and Developers.

Bio:

Philip Richardson was a Senior Program Manager Lead on CRM 4.0. He now works on the Azure Services Platform (.NET Services). He is one of the co-authors of Programming Dynamics CRM 4.0 (MS Press).

Details can be found at http://www.mscrm.com.au/UserGroups/Sydney/tabid/59/Default.aspx

If you are interested in xRM and using CRM as an application platform, then you should join the xRM Virtual Community – it is free to Join…. www.xrmvirtual.com